What information should I send when requesting a doctor visit?
Send your name, WhatsApp number, villa or hotel name, exact location pin and a short description of the symptoms. Include how long symptoms have been present and whether the patient can keep fluids down. Our team will use these details to review the request and confirm availability.
Do I need to travel to a clinic for the consultation?
The service is arranged as a doctor and nurse visit to your villa or hotel in our covered areas. The team must confirm that your exact address can be reached before the visit is accepted.
How do I choose between the three Bali Belly packages?
The packages differ in their listed inclusions: Essential includes Vitamin B Complex; Bali Belly + Tablet Medication adds tablet medication; Complete adds tablet medication and a multivitamin and does not include Vitamin B Complex. The doctor will assess the patient and determine appropriate care. Ask the team to confirm the current package details when booking.
Are the package prices fixed for every patient?
The listed package prices are Rp 2,025,000 for Essential, Rp 2,275,000 for Bali Belly + Tablet Medication and Rp 2,525,000 for Complete, before any eligible promotion. Additional tablet medication, another IV or procedures outside the selected package may incur extra charges. Confirm the final price with the team before treatment.
Can I use the SAVE15 promotion for a Bali Belly package?
The current promotion is 15% off eligible Bali Belly Recovery packages with code SAVE15. Mention the code in your WhatsApp request and ask the team to confirm that the offer is still valid and applies to your booking.
Can you visit a hotel, private villa or holiday rental?
Requests can be made for hotels, private villas and holiday rentals in the listed service areas. Share the property name, exact map pin and any gate or access instructions so the team can check the location.
Will I receive documents for travel insurance?
A medical report document is included in the service information. Insurance requirements vary by provider, and reimbursement is not guaranteed. Ask your insurer which documents they require and request an itemised receipt if needed.
What if my symptoms are severe or getting worse?
Do not wait for a home visit if there are emergency warning signs such as fainting, confusion, severe or worsening abdominal pain, blood in the stool or vomit, or inability to keep fluids down with signs of serious dehydration. Seek urgent medical care at the nearest emergency department.